Order states
Within the DFC Standard is it necessary to indicate what the status of an Order is. This status can be broken down into 3 categories:
The overall state of the Order (Order State)
The status of any/all payments related to the Order (Payment State)
How far the Order is through processing (Fulfilment State)
Order States
| DFC Class | DFC State | Description | Socleo Equivalent | OFN Equivalent | Shopify Equivalent |
|---|---|---|---|---|---|
Order States | Draft | Order is in a draft state - generally before it is ready for completion - customer can still amend the order. Stock is not reserved. | draft | cart address delivery confirmation payment resumed | Order/Open |
Held | Order is held - no activity should be carried out, but order cannot be amended by the customer. Could be due to a variety of conditions (e.g. payment rejected, out of stock errors) | invoiced | Order/Open | ||
Complete | Order is finalized and will be ready for fulfilment (although that may not be yet, see Fulfilment States) | validated closed awaiting_payment | complete | Order/Archived | |
Cancelled | Order has been cancelled - no further activity should be carried out on the order | canceled retracted refused | canceled | Order/Cancelled | |
Fulfilment States | Held | Order is Complete, but cannot be fulfilled at this time (e.g. order is a scheduled future order) | shipment/pending | Fulfilment/On Hold Fulfilment/Scheduled | |
Unfulfilled | Order is ready for fulfilment/shipment | In preparation prepared | shipment/ready | Fulfilment/Unfilfillled | |
Fulfillled | Order has been fulfilled/shipped | Shipped Delivered | shipment/shipped | Fulfilment/Fulfilled | |
Cancelled | Order is cancelled, no further fulfilment activity should be carried out | shipment/cancelled | shipment/cancelled | ||
Payment States | Unpaid | Full or partial payment is still required on the order | payment/checkout payment/balance_due payment/processing payment/requires_authorization payment/failed | Payment/Unpaid (including: Payment/Pending Payment/Overdue Payment/Authorised Payment/PartiallyPaid ) | |
Paid | Full payment has been successfully received on the order | payment/credit_owed payment/completed | Payment/Paid | ||
Cancelled Payment has been cancelled, Order State should be Held or Cancelled & no further activity should be carried out until Payment issues are resolved. | payment/void | Payment/Voided |
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