# Order states

Within the DFC Standard is it necessary to indicate what the status of an Order is. This status can be broken down into 3 categories:

1. The overall state of the Order (Order State)
2. The status of any/all payments related to the Order (Payment State)
3. How far the Order is through processing (Fulfilment State)

## Order States

| DFC Class         | DFC State                                                                                                                                                    | Description                                                                                                                                                                          |                Socleo Equivalent                |                                                       OFN Equivalent                                                       |                                                    Shopify Equivalent                                                    |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :---------------------------------------------: | :------------------------------------------------------------------------------------------------------------------------: | :----------------------------------------------------------------------------------------------------------------------: |
| Order States      | Draft                                                                                                                                                        | Order is in a draft state - generally before it is ready for completion - customer can still amend the order. Stock is not reserved.                                                 |                      draft                      |                          <p>cart<br>address<br>delivery<br>confirmation<br>payment<br>resumed</p>                          |                                                        Order/Open                                                        |
|                   | Held                                                                                                                                                         | Order is held - no activity should be carried out, but order cannot be amended by the customer. Could be due to a variety of conditions (e.g. payment rejected, out of stock errors) |                     invoiced                    |                                                                                                                            |                                                        Order/Open                                                        |
|                   | Complete                                                                                                                                                     | Order is finalized and will be ready for fulfilment (although that may not be yet, see Fulfilment States)                                                                            | <p>validated<br>closed<br>awaiting\_payment</p> |                                                          complete                                                          |                                                      Order/Archived                                                      |
|                   | Cancelled                                                                                                                                                    | Order has been cancelled - no further activity should be carried out on the order                                                                                                    |     <p>canceled<br>retracted<br>refused</p>     |                                                          canceled                                                          |                                                      Order/Cancelled                                                     |
| Fulfilment States | Held                                                                                                                                                         | Order is Complete, but cannot be fulfilled at this time (e.g. order is a scheduled future order)                                                                                     |                                                 |                                                      shipment/pending                                                      |                                     <p>Fulfilment/On Hold<br>Fulfilment/Scheduled</p>                                    |
|                   | Unfulfilled                                                                                                                                                  | Order is ready for fulfilment/shipment                                                                                                                                               |        <p>In preparation<br>prepared</p>        |                                                       shipment/ready                                                       |                                                  Fulfilment/Unfilfillled                                                 |
|                   | Fulfillled                                                                                                                                                   | Order has been fulfilled/shipped                                                                                                                                                     |           <p>Shipped<br>Delivered</p>           |                                                      shipment/shipped                                                      |                                                   Fulfilment/Fulfilled                                                   |
|                   | Cancelled                                                                                                                                                    | Order is cancelled, no further fulfilment activity should be carried out                                                                                                             |                                                 |                                                     shipment/cancelled                                                     |                                                    shipment/cancelled                                                    |
| Payment States    | Unpaid                                                                                                                                                       | Full or partial payment is still required on the order                                                                                                                               |                                                 | <p>payment/checkout<br>payment/balance\_due<br>payment/processing<br>payment/requires\_authorization<br>payment/failed</p> | <p>Payment/Unpaid (including:<br>Payment/Pending<br>Payment/Overdue<br>Payment/Authorised<br>Payment/PartiallyPaid )</p> |
|                   | Paid                                                                                                                                                         | Full payment has been successfully received on the order                                                                                                                             |                                                 |                                      <p>payment/credit\_owed<br>payment/completed</p>                                      |                                                       Payment/Paid                                                       |
|                   | Cancelled Payment has been cancelled, Order State should be Held or Cancelled & no further activity should be carried out until Payment issues are resolved. |                                                                                                                                                                                      |                   payment/void                  |                                                       Payment/Voided                                                       |                                                                                                                          |


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