Within the DFC Standard is it necessary to indicate what the status of an Order is. This status can be broken down into 3 categories:
The overall state of the Order (Order State)
The status of any/all payments related to the Order (Payment State)
How far the Order is through processing (Fulfilment State)
Last updated
| DFC Class | DFC State | Description | Socleo Equivalent | OFN Equivalent | Shopify Equivalent |
|---|---|---|---|---|---|
Order States
Draft
Order is in a draft state - generally before it is ready for completion - customer can still amend the order. Stock is not reserved.
draft
cart address delivery confirmation payment resumed
Order/Open
Held
Order is held - no activity should be carried out, but order cannot be amended by the customer. Could be due to a variety of conditions (e.g. payment rejected, out of stock errors)
invoiced
Order/Open
Complete
Order is finalized and will be ready for fulfilment (although that may not be yet, see Fulfilment States)
validated closed awaiting_payment
complete
Order/Archived
Cancelled
Order has been cancelled - no further activity should be carried out on the order
canceled retracted refused
canceled
Order/Cancelled
Fulfilment States
Held
Order is Complete, but cannot be fulfilled at this time (e.g. order is a scheduled future order)
shipment/pending
Fulfilment/On Hold Fulfilment/Scheduled
Unfulfilled
Order is ready for fulfilment/shipment
In preparation prepared
shipment/ready
Fulfilment/Unfilfillled
Fulfillled
Order has been fulfilled/shipped
Shipped Delivered
shipment/shipped
Fulfilment/Fulfilled
Cancelled
Order is cancelled, no further fulfilment activity should be carried out
shipment/cancelled
shipment/cancelled
Payment States
Unpaid
Full or partial payment is still required on the order
payment/checkout payment/balance_due payment/processing payment/requires_authorization payment/failed
Payment/Unpaid (including: Payment/Pending Payment/Overdue Payment/Authorised Payment/PartiallyPaid )
Paid
Full payment has been successfully received on the order
payment/credit_owed payment/completed
Payment/Paid
Cancelled Payment has been cancelled, Order State should be Held or Cancelled & no further activity should be carried out until Payment issues are resolved.
payment/void
Payment/Voided
